How to return products
- Please contact us within 30 days of receiving your product. We will issue you a Return Authorization Number via email. Include this number on the inside and outside of your package along with the reason for the return. The product must be in new resalable condition in the manufacturer’s original packaging. Returns will be inspected before final decisions are made on refunds.
- Some products are non-returnable or have a restocking fee. We will inform you of any restocking fees when we issue you a Return Authorization Number.
- Do not write return numbers, addresses or any other marks directly on manufacturer’s original packaging.
- Send your return with the Return Authorization Number and reason for the return to the address given in your email received containing your return authorization.
To exchange a product: Follow steps 1-4 and contact us (via phone or email) with the product number(s) and descriptions that you would like in exchange.
Customers are responsible for the shipping costs for returns and/or exchanges. All items returned in non-resalable condition, or have missing parts, upon inspection will be charged an additional restocking fee, at Canadian Marine Part’s discretion.
For all returns, we recommend that you use UPS or other traceable means. If we do not receive the package, we cannot issue the refund.
If the return is a result of our error or a manufacturing defect, within 30 days from the date you received the items, you still need to contact our Returns Department, to obtain Return Authorization. Shipping costs for items under warranty will be refunded.